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Troubleshooting Windows Pc Software

LifeLine PC Software Troubleshooting

If the lifeline Does not connect on a PC with Windows Vista and Windows 7 You need to install the device driver manually

  1. Unplug and plug in the lifeline.
  2. In Windows Vista and Windows 7, go to Start and type "Device Manager" into the search box.
  3. Click the arrow to dropdown "other devices".
  4. Double click on the "unknown device".
  5. Click the "update driver" button.
  6. Choose "browse my computer for driver software".
  7. Find the Nautilus Lifeline install directory, which will generally be under Program Files > Nautilus Lifeline and click "next".
  8. Windows will prompt about installing an unsigned driver: choose "Install the driver software anyway".
  9. Windows will install the driver and the lifeline will connect.
  10. Run the software again and wait for the lifeline to connect.

 

If the lifeline Does not connect on a PC with Windows XP:

  1. Plug in the lifeline.
  2. If the "Found New Hardware Wizard" starts, choose Install from a list or specific location and click next.
  3. Check the "Include this location in the search" box and browse to "Program Files > Nautilus Lifeline".
  4. Click "next" and wait for windows.
  5. Windows will prompt the user about installing an unsigned driver, choose "Continue Anyway".
  6. Once the hardware wizard finishes the lifeline should connect to the computer.
  7. Run the software again and wait for the lifeline to connect.

 

If the above solutions do not work please try the following:

  1. Go to Control Panel > Printers and Other Hardware.
  2. In the left side menu choose the "System" option, this opens a window with a few tabs.
  3. On the "Hardware" tab, click on the "Device Manager" button.
  4. Find "other devices" in the list of devices and click the arrow to expand it.
  5. Right click on the "unknown device" or "USB Device" and choose "Update Driver".
  6. If it doesn't show up under "Other Devices", it may be under "Ports (COM and LPT1).
  7. Continue from step "c" in the previous "Windows XP" instructions.

 

Here is a list of other common remedies for any issues with connecting to your Windows PC.  Try the following steps in order until connectivity is found:

  • If you are using a version of Windows that is outdated (ie. a version that is not Windows XP, Vista, or Windows 7), and you believe this to be the problem, try using a computer with a more recent version of windows in order to connect your Lifeline.
  • Is your Lifeline USB cord connected directly to your computer or into a powered hub? Some powered hubs do not provide enough power, and Lifeline connectivity may be affected.  If it is connected to a hub, try connecting your Lifeline USB directly to your computer instead.
  • Make sure that the drivers for your Lifeline are up to date, these may be downloaded from our website at:http://updates.nautiluslifeline.com/NautilusLifelineDriverInstall.exe.
  • Sometimes, one USB port from your computer may have better connectivity than another: try using another USB port on your computer.
  • If your drivers were installed incorrectly, this may affect your computer’s ability to read the presence of your Lifeline.  Try removing the Lifeline drivers from your computer using the “Device Manager” and then reinstalling the drivers from this link: http://updates.nautiluslifeline.com/NautilusLifelineDriverInstall.exe.  Be sure to use the Quickstart Guide listed on our website under the Downloads Tab.

 

Does your computer “chime” when your Lifeline is connected?

  • Windows XP machines may come up with a “Found New Hardware” Wizard. Guide the customer through the “Advanced” driver installation with instructions from the website.
  • Windows 7/Vista will initially try to find the driver through Windows Update.  This will likely fail, and it should then come up with a “Failed to Install Driver” message.
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